Refund Policy

We want you to feel comfortable subscribing to Prevnt. This policy explains when refunds are available, how to request one, and how cancellations work. Approved refunds are issued to your original payment method through our payment processor.

1. Free plan & free trials

Our Free plan is $0 and incurs no charges, so no refund is needed. Paid trials don’t require a card, so cancelling during the 14-day trial window leaves nothing to refund. If a charge occurs during a trial because of an error on our side, contact us and we’ll refund it in full.

2. Monthly subscriptions

You can cancel a monthly subscription at any time from Settings → Billing or by emailing billing@prevnt.tech. After cancellation, your service continues until the end of the current billing period and no further charges are made.

We don’t pro-rate or refund the partial month already paid, in line with standard SaaS practice. If you believe you have a special-case claim (extended outage, mistaken charge, billing error), contact us — see Section 6.

3. Annual subscriptions

Annual subscriptions are eligible for a full refund within 30 days of the initial payment, provided the service has not been used substantially (we look at active users and stored objects). After 30 days, we offer a pro-rated refund of unused months on a case-by-case basis.

Renewals: we email annual customers at least 30 days before renewal. If a renewal charge surprises you, email billing@prevnt.tech within 14 days of the renewal date and we’ll work with you on a refund.

4. EU / UK 14-day right of withdrawal

Consumers in the EU and UK have a statutory 14-day cooling-off period from the date of purchase under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations. This right applies to consumers (not businesses) and may be waived once you expressly request that the digital service start within the cooling-off period and you begin substantive use of paid features. We honor this right where it applies — email billing@prevnt.tech.

5. Plan changes

• Upgrades take effect immediately, with a pro-rated charge for the remainder of the current billing period.
• Downgrades take effect at the next billing period; no refund is issued for the difference in the current period.

6. How to request a refund

Email billing@prevnt.tech with:

• The email address on the Prevnt account
• The order or invoice ID from your receipt, or the charge date
• A short description of why you’re requesting the refund

We respond within 5 business days. Approved refunds are returned to the original payment method and typically arrive within 5–10 business days depending on your bank.

7. What is not eligible

• Change of mind after substantial use of paid features.
• Dissatisfaction with features that perform as described in our documentation.
• Issues caused by third-party integrations (we’ll help you troubleshoot, but a third-party outage is not by itself a refund event).
• Refunds requested more than 60 days after the original charge (subject to applicable consumer-protection laws).

8. Chargebacks

Please contact us before disputing a charge with your bank or card provider — almost every issue can be resolved faster through a direct refund. Initiating a chargeback before contacting us may result in suspension of your account pending investigation, and the relevant subscription may be cancelled.

9. Changes to this policy

We may update this policy from time to time. Material changes take effect 30 days after we post them; charges made before the effective date are governed by the policy in force at the time of purchase.

10. Contact

Billing & refunds: billing@prevnt.tech
General support: support@prevnt.tech